FREQUENTLY ASKED QUESTIONS

Many of our DIY kits are designed specifically for homeowners who enjoy building projects. The parts are precision cut and the instructions are straightforward. Some of our larger structures are better suited for a contractor. If you’re unsure, we’re happy to help you decide what makes the most sense.

Most homeowners describe it as a manageable project if you have basic tools and some building experience. The pieces fit together the way they are meant to, which makes the process much smoother than building something from scratch. We do suggest having at least two people on hand to get the timber in place.

It depends on the size of the structure and the experience of the installer. Smaller kits may take as little as a couple hours (especially if a professional is on hand to help). Larger structures may take up to a week or more. A contractor can usually complete installation faster.

You’re not on your own. Our team is always happy to answer questions. We want the process to go smoothly and we’re here to help if you need guidance along the way. Happy to jump on a video call anytime. Just reach out!

In most cases, you’ll want a level, accessible build area and a prepared foundation or footing system suited to your structure. Depending on the design, that might be a concrete slab, patio, or properly planned post footing. If you’re not sure what your site needs, we’ll help you sort it out before delivery day.